FAQ
WHERE IS MY ORDER?
Once your order has been shipped, you will receive tracking information by email. Please allow some time for tracking updates to become available after dispatch. If your estimated delivery timeframe has passed and there have been no recent tracking updates, please contact us at support@triavaloria.com with your order number.
HOW LONG DOES SHIPPING TAKE?
Orders are typically processed within 2–5 business days. Once shipped, standard delivery typically takes approximately 7–15 business days. Delivery times are estimates and may occasionally be affected by carrier delays, high-demand periods, holidays, weather conditions or other circumstances outside our reasonable control.
HOW MUCH IS SHIPPING?
Standard Shipping is $6.99. We offer FREE STANDARD SHIPPING on orders over $80.
WHERE DO YOU SHIP?
We currently ship exclusively within the United States.
WILL MY ORDER ARRIVE IN ONE PACKAGE?
Not always. If your order contains multiple items, they may occasionally be processed and shipped separately. This means you may receive more than one package, and they may arrive on different days. You will not be charged additional shipping fees solely because your order is shipped in multiple packages.
CAN I CHANGE OR CANCEL MY ORDER?
If you need to change or cancel your order, please contact us as soon as possible at support@triavaloria.com. We cannot guarantee that changes or cancellations will be possible once your order has entered processing or fulfillment.
CAN I COMBINE TWO SEPARATE ORDERS?
Once orders have been placed, we cannot guarantee that separate orders can be combined into a single shipment. Please review your cart carefully before completing your purchase.
WHAT IS YOUR RETURN POLICY?
Eligible items can be returned within 30 days of delivery. Items must be unworn, unused and in their original condition with all original tags and packaging intact. For hygiene reasons, certain products may not be eligible for return once opened or used. Swimwear must have its original hygiene protection intact. Please review our Returns & Refunds Policy for complete information.
DO YOU OFFER EXCHANGES?
We currently do not offer direct exchanges. If you would like a different size, color or product, you can return an eligible item for a refund and place a new order.
WHAT IF I RECEIVE A DAMAGED, DEFECTIVE OR INCORRECT ITEM?
Please contact us as soon as possible at support@triavaloria.com with your order number and clear photos or videos showing the issue. Our Customer Care team will review the information and provide the appropriate assistance.
CAN I USE MORE THAN ONE DISCOUNT CODE
Unless otherwise stated, promotional codes cannot be combined with other promotional codes or offers. Discount codes also cannot normally be applied retrospectively to an order that has already been completed.
HOW CAN I CONTACT CUSTOMER CARE?
You can contact us through our Contact Us page or email us at support@triavaloria.com. For order-related inquiries, please include your order number so we can assist you as quickly as possible.