Terms of service

This website is operated by Tria Valoria. Throughout the site, the terms “we”, “us” and “our” refer to Tria Valoria.

By visiting our website, creating an account, purchasing a product or otherwise using our website or services (collectively, the “Service”), you agree to be bound by these Terms of Service and any additional policies referenced on our website.

Please read these Terms carefully before accessing or using our website. If you do not agree with these Terms, you should not use the Service.

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer and sell our products and services.

1. ONLINE STORE TERMS

By using this website, you confirm that you are legally permitted to enter into a binding agreement in your jurisdiction.

You may not use our products or Service for any illegal, fraudulent or unauthorized purpose, nor may you violate any applicable laws while using the Service.

You must not transmit viruses, malware, malicious code or any material intended to interfere with the operation or security of the Service.

A violation of these Terms may result in restriction or termination of your access to the Service.

2. GENERAL CONDITIONS

We reserve the right to refuse or cancel service or orders where reasonably necessary, including in cases of suspected fraud, unauthorized activity, payment issues, product unavailability, pricing errors or violations of these Terms.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without our prior written authorization.

3. PRODUCTS AND AVAILABILITY

Certain products may be available exclusively online and may be available in limited quantities.

We make reasonable efforts to display product photographs, colors, measurements, details and descriptions accurately. However, the appearance of colors and other visual details may vary depending on your device, display settings and other factors.

Product availability is not guaranteed. We reserve the right to limit quantities, discontinue products, modify products or update product information where reasonably necessary.

All eligible returns are subject to our Returns & Refunds Policy.

4. PRICES AND PAYMENTS

Prices displayed on our website are subject to change without prior notice.

Price changes will not affect orders already accepted except where permitted or required by applicable law.

Shipping charges, taxes, customs duties or other applicable charges may be calculated or displayed separately where applicable.

We reserve the right to correct genuine pricing, promotional, technical or product-information errors. If an error affects an order already placed, we may contact you with the appropriate options or cancel and refund the affected order where permitted by law.

Payment must be successfully authorized before an order can be processed.

5. ORDERS

Submitting an order does not necessarily guarantee acceptance of that order.

Orders are subject to payment verification, product availability and acceptance.

We may refuse, limit or cancel an order where reasonably necessary, including suspected fraud, unauthorized purchases, payment problems, obvious pricing errors or product unavailability.

If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.

You are responsible for ensuring that your order information, including your email address and shipping address, is accurate and complete.

6. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, please contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once it has entered processing, preparation or fulfillment.

Once an order has shipped, eligible products may be returned in accordance with our Returns & Refunds Policy.

7. SHIPPING, DELIVERY AND FULFILLMENT

Orders may be processed, prepared, fulfilled and delivered with the assistance of third-party fulfillment, distribution, logistics and shipping partners.

Products included in the same order may occasionally be processed or shipped separately and may therefore arrive in separate packages or at different times.

Delivery estimates are provided in good faith but are not guaranteed unless expressly stated otherwise.

Delivery may be affected by carrier delays, customs processing, weather conditions, high-demand periods, transportation disruptions or other circumstances outside our reasonable control.

Customers are responsible for providing complete and accurate delivery information.

Please review our Shipping Policy for current shipping rates, processing times, estimated delivery times and applicable free-shipping thresholds.

8. RETURNS AND REFUNDS

Eligible return requests may be made within 30 days of receiving your order, subject to our Returns & Refunds Policy.

Products must satisfy the applicable return conditions to qualify for a refund.

We currently do not offer direct exchanges. If you would like another size, color or product, you may return an eligible item and place a new order.

Please review our Returns & Refunds Policy for complete information.

9. PROMOTIONS, DISCOUNTS AND PROMOTIONAL CODES

From time to time, Tria Valoria may offer promotional codes, introductory discounts, special offers, free-shipping promotions or other promotions.

Promotions may be subject to minimum purchase requirements, expiration dates, product exclusions, geographic restrictions or other conditions communicated with the relevant offer.

Unless expressly stated otherwise, promotional codes may not be combined with other promotional codes or offers.

Discount codes cannot normally be applied retrospectively to completed orders.

Where a promotion requires a minimum purchase amount, the threshold will generally be calculated using the eligible merchandise subtotal before shipping and other applicable charges unless otherwise stated.

We reserve the right to modify, suspend, withdraw or cancel promotions where permitted by applicable law, including in cases of misuse, fraud or technical error.

10. THIRD-PARTY SERVICES

We may use third-party service providers to operate and support our business, including providers involved in website hosting, payment processing, analytics, customer communications, order processing, fulfillment, logistics and shipping.

Certain links available through our website may direct you to websites or services operated by third parties.

We are not responsible for the independent content or practices of third-party websites that are outside our control.

Your use of third-party websites or services may be governed by their own terms and privacy policies.

Nothing in this section limits any rights you may have against Tria Valoria under applicable consumer law.

11. INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Tria Valoria website and its original content are owned by, licensed to, or lawfully used by Tria Valoria and are protected by applicable intellectual property laws.

This includes, where applicable, the Tria Valoria name, trademarks, logos, brand identity, original photographs, product photography, fashion photography, campaign imagery, videos, films, short-form videos, advertisements, graphics, illustrations, artwork, creative concepts, written copy, product descriptions, slogans, website designs, layouts, visual compositions, editorial content and other original creative materials appearing on or created for Tria Valoria.

All original photographs and audiovisual materials created by or for Tria Valoria remain protected by applicable copyright and intellectual property laws.

Except where expressly permitted by law or authorized by us in writing, you may not copy, reproduce, download for commercial use, republish, distribute, sell, license, modify, adapt, publicly display, transmit or commercially exploit protected Tria Valoria content.

You may not use Tria Valoria photographs, videos, campaign materials or other protected creative assets to advertise, market, promote or sell your own or another party's products or services without prior written authorization.

You may not remove, obscure or alter copyright notices, trademarks, watermarks, branding or other proprietary notices appearing on protected content.

You may not falsely represent yourself, your website, social media account, business, products or services as being associated with, sponsored by, endorsed by or affiliated with Tria Valoria.

Unauthorized commercial use of our protected intellectual property may result in appropriate enforcement action.

Nothing in these Terms transfers any ownership rights in Tria Valoria intellectual property to you.

Third-party trademarks, content or intellectual property appearing on our website remain the property of their respective owners where applicable.

12. USER CONTENT AND SUBMISSIONS

If you voluntarily submit reviews, photographs, comments, feedback or other content to us, you confirm that you have the necessary rights to submit that material.

You must not submit unlawful, defamatory, infringing, fraudulent, abusive or malicious content.

Any use by Tria Valoria of customer-generated content for marketing or promotional purposes will be subject to applicable law and any permissions required.

13. PERSONAL INFORMATION

The collection, use and processing of personal information through our store is governed by our Privacy Policy.

Please review our Privacy Policy for information about how personal data may be collected, used, disclosed and protected.

14. ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, prices, promotions, offers, shipping charges, estimated transit times or product availability.

We reserve the right to correct such information and, where permitted by applicable law, modify or cancel affected orders.

15. PROHIBITED USES

You may not use our website, content or Service:

  • For unlawful or fraudulent purposes;

  • To violate applicable laws or regulations;

  • To infringe our intellectual property rights or those of another party;

  • To reproduce or commercially exploit protected Tria Valoria content without authorization;

  • To impersonate Tria Valoria or falsely suggest an association with our brand;

  • To transmit malware or malicious code;

  • To unlawfully collect or track personal information;

  • To interfere with the security or operation of our website;

  • To provide false or misleading information;

  • To engage in scraping or automated extraction in violation of applicable law or our rights; or

  • To engage in abusive, deceptive or unauthorized activity.

We reserve the right to restrict access to the Service where these Terms are violated.

16. DISCLAIMER AND LIMITATION OF LIABILITY

We do not guarantee that access to our website will always be uninterrupted, timely, secure or error-free.

To the maximum extent permitted by applicable law, Tria Valoria will not be liable for indirect, incidental or consequential losses resulting from use of the website or Service.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Nothing in these Terms is intended to waive, restrict or exclude mandatory consumer rights available under applicable law.

17. EVENTS OUTSIDE OUR CONTROL

We will not be responsible for delays or failures caused by circumstances outside our reasonable control, including major transportation disruptions, customs delays, natural disasters, governmental actions, telecommunications failures, strikes or similar events.

Where reasonably possible, we will take appropriate steps to minimize the effects of such circumstances.

18. SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law and the remaining provisions will continue in full force and effect.

19. TERMINATION

These Terms remain effective while you use our website or Services.

We may suspend or terminate access to the Service where reasonably necessary due to a violation of these Terms, fraudulent activity or unlawful use.

Any rights, obligations or liabilities that by their nature should survive termination will continue to apply.

20. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our website, Services, business practices or applicable legal requirements.

The most current version will be available on this page.

Where required by applicable law, material changes will be communicated appropriately.

21. GOVERNING LAW AND CONSUMER RIGHTS

These Terms and your use of the Service are subject to applicable law.

Nothing in these Terms is intended to restrict, exclude or waive any mandatory consumer protection rights that apply to you under applicable law, including rights that may apply based on your country or place of residence.

22. CONTACT INFORMATION

Questions regarding these Terms of Service, intellectual property matters or the use of Tria Valoria content can be submitted using the contact information provided on our website.